Shipping policy
Optika KOOA is committed to providing you with a seamless shopping experience, including prompt and efficient shipping of your orders. This shipping policy outlines our shipping procedures and expectations.
Processing and Delivery Times:
We process and ship orders within 1-2 business days of receiving payment, unless otherwise stated. Delivery times may vary depending on the shipping method selected and the destination. We use reputable shipping carriers to ensure timely and reliable delivery of your orders.
Shipping Methods and Rates:
We offer various shipping methods, including standard and expedited shipping. Shipping rates are calculated based on the weight, size, and destination of your order. Shipping rates are displayed during the checkout process and are subject to change without notice.
International Shipping:
We offer international shipping to select countries. International shipping rates are calculated based on the weight, size, and destination of your order. Please note that customs fees, import taxes, and other fees may apply and are the responsibility of the customer.
Order Tracking:
Once your order has been shipped, we will provide you with a tracking number and a link to track your order. You can also access your order status and tracking information through your account on our website.
Order Cancellation:
If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel your order and issue a refund. If your order has already been shipped, you may return the items in accordance with our return policy.
Shipping Delays:
We strive to provide accurate delivery estimates, but shipping times may vary due to unforeseen circumstances or factors beyond our control, such as weather conditions, natural disasters, or carrier delays. We are not responsible for any delays or damages caused by carriers.
Contact Us:
If you have any questions or concerns about our shipping policy, please contact us at support@optikakooa.com.