Refund policy

We want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we will gladly issue a refund within 30 days from the date of purchase.

To be eligible for a refund, the product must be returned in its original condition, including all packaging and accessories, and must not show any signs of use, wear, or damage.

To initiate a return and request a refund, please contact our customer service team at support@optikakooa.com. Please provide your order number and a detailed description of why you are requesting a refund. Our customer service team will provide you with instructions on how to return the product.

Once we receive the returned product, we will inspect it to ensure that it meets our return policy requirements. If the product meets our return policy requirements, we will issue a refund within [insert number of days] days to the original payment method.

Please note that we do not refund any shipping charges and the customer is responsible for the cost of returning the product.

 

We reserve the right to change or modify our refund policy at any time. Any changes or modifications will be effective immediately upon posting on our website.